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Five Elms Parent Support Advisor


The role of the PSA

Hello my name is Francesca Paliotta. I have twenty years’ experience working with children and families in various capacities. I have worked as an Au Pair, crèche worker, nursery nurse, learning support assistant, learning Mentor and PSA. I have been working at Five Elms since September 2011.

We all experience times in our lives when we need extra support. I am a mother and know first-hand the challenges that brings.

The pressures of modern living affect us all.  As a Parent Support Advisor my role is to provide support for parents who require information, advice or guidance with any life issues that they or their family members may face.  I will do everything I can, to provide support and If I don’t have the answer to your questions we can probably find an organisation that does.

How I help!

The support I provide can be offered in a variety of ways, for example:


A confidential service to identify the needs of the parent and child. This can include referrals to other organisations like housing, health, etc. as well as access to services such as food banks and community organisations.

Courses & Workshops:

We  hold a variety of workshops at school the most recent ones being

  • ESOL
  • CV and Enterprise Workshop

  • Moneywize-financial literacy

  • Maths for families

  • Introduction to Nursery  nursing

  • Afruca Child Protection training for Parents and carers.                      

  • Our next course is Read and Write together for parents/carers and children in Years 1 and 2 which will take place in May 2015.                                  


If families are facing many issues at once they may want to complete a Common Assessment Framework, which is a document that can help access and coordinate meetings with various support services.

Supporting Children:

I also work with children, in groups or one to one in a mentoring capacity alongside our two full time mentors Miss Pigot and Miss Hunt.  We support around the following issues:

· Play skills

· Raising confidence levels

· Transition support

· Motivational support

· Attendance and punctuality

· Friendship concerns

· Social and emotional well being

· Improving concentration

Improvement in these areas can help raise attainment and participation

The Hub Drop In Information Service:

I provide a fortnightly drop in service on a Thursday from 8.30am-9am for parents and carers. This takes place in the glass fronted room between Year 1 and Year 2. I can provide information on

  • Job vacancies
  • Housing Support
  • Legal Advice
  • Community organisations
  • Family activities      and much more
  • Foodbank vouchers

Listening ear:

Some people find it useful to talk to someone other than a family member or friend.

Friends of Five Elms

Coffee Morning:

We hold regular coffee mornings in the school library.  We meet to socialise, discuss ideas and school community issues.

We plan fundraising activities and events for school. Everyone is welcome, so please come along!

To find out more click here


How to contact me

You can call me on the numbers below to book an appointment:

Direct Line: 0208 270 6699

School Office:  0208 270 4909.

Alternatively you can ask at the school office if I am avaliable to speak to.

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